What’s the company philosophy on ‘major upgrades’?

[zippes]

Hi folks… quick question for those that have ‘gone before’… considering the purchase of SCAL… it appears that it has the capabilities and features I’m looking for.

As I understand it… the current version is SCAL2… minor upgrades (.1, .2, etc) are free… my question is what about when/if SCAL3 appears? … Do you believe that the company will require a “re-purchase” of the product? (…maybe discounted a bit?)… what is their policy on major upgrades?

Many thanks for insight… and help…

zippes

[firstcut]

SCAL2 required an upgrade fee and I suspect SCAL3 will also, as is standard practice in the software industry. I think it will be quite a while before we see SCAL3. There was a year and a half between SCAL1 and SCAL2.

[lindamac]

Gosh, What else would we want it to do? It's too hot in Vegas to knit sweaters.

[Lola]

lol

[Butterfly]

I can also tell you craft Edge has a terrific customer service dept. as well.

[zippes]

Good morning folks… (..and Happy 4th of July!!)

Thanks muchly for the good feedback… and in return… I’ll share a little with you. I fired off the same question to the company and their answer pretty much matches yours. Their reply:

”All 2.x updates will be free. If we release a 3.0 (which would not be until next year), there might be a small upgrade fee around $20.”

So, … in SCAL3, there was no mention of a sweater knitting option… but I did suggest an option for making a cold margarita (…for those sweltering folks in Vegas )

Have a great holiday … all…

zippes

[Butterfly]

Welcome Zippes and Happy 4th to you as well. Thanks for letting us know about the knitting not being a part of the upgrade, I am sure Lindamac is glad to hear it. LMAO