How long does tech support normally take?

[Gingerstamp]

I've been running SCAL successfully for about 18 months, including the latest
upgrade purchased on 22 July 2009. This morning it was working fine on a big project for back to school. Then I
had to shut down and reboot and now every time I try to start SCAL, I get an
error message that the trial version has expired.

I've removed SCAL through the control panel and reinstalled, but I'm still
getting this error message. What can I do to get it running again.

[Gingerstamp]

The Customer Support from Craft Edge has always been soooo much better than that from Provo Craft, but I wish they would allow telephone support. I'm in the middle of a big project and have waited all afternoon to hear back from them.............sigh................

[quitfamily]

mine did that and I just reentered my number and all is well again. Hope that works.

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