mat checking freezing

[jessienatillie]

Just got a new baby bug and of course had to get this program. Only problem is my firmware once upgraded is 1.32. Is this why I am having issues with the program freezing up on me? Sometimes it works beautifully and other times it will all of a sudden during "checking mat" freeze up on me. There seems to be no rhyme or reason for the freezing. Am I doing something on my end? HELP! TIA

[talanhart]

Are you running Vista?

[wreed06]

If you are running Vista, see #9 in the FAQs on the CraftEdge site: http://www.craftedge.com/support/faq/fa ... alot.html#.

[jessienatillie]

Thanks. I am not running Vista. I've also checked the board for other tips and tried those- keeping all programs off & virus protection off, checked USB ports, etc.. etc... Nothing is helping. It must have to do with the upgraded 1.32 firmware?????

[talanhart]

Do you have any other hardware that runs off of USB ports connected to your computer? Also, check your USB Com port setting and make sure it has a number between 1 and 4. SCAL seems to only work with the lower numbers.

[lovebeingamom]

I have regular windows and I have problems with freezing if I leave inkscape open while trying to run SCAL....one time I read that a person was low on memory and that caused lots of freezing. For the most part I run SCAL with everything else closed and I haven't noticed as many problems.

[janthos]

I have a Mac & I have this problem ONLY if I have already cut a design, and then I go back & change it in SCAL, and want to cut again. I have to force quit the program, and start all over. It's very frustrating

[jessienatillie]

Thank you for the support- I am now using the 1.3 firmware and it's running smoothly- I am very happy