send for cutting but is not cutting

[snoop]

Hi, I was cutting a design. The PC said : cutting data was send to computer". Cutter is not starting but on cutter says "Cutting", but nothing moves. No one touch on the cutter was re-acting by pressing it. I tried with less images/texts than it was working.
I had to stop the cutter by switching -off the voltage.
I work with sure cuts a lot 4 . Windows 10 version on laptop
I have the question: is the cutter fault, or the data transfer from the computer (via USB).
Who can help me?

[SandyMcC]

You're more likely to get a response if you mention what cutter (brand and model) you own. Then hopefully one of the members here who owns the same cutter might have some suggestions.

[snoop]

You're more likely to get a response if you mention what cutter (brand and model) you own. Then hopefully one of the members here who owns the same cutter might have some suggestions.

Ay, i forgot...its the gcc i - Craft cutter 1.5 month old only

[SandyMcC]

Since I don't know the GCC cutters, I can't help. But I see you found the other thread. Good luck!