SCAL 3 unexpectedly quits after upgrade-FIX posted here!

[HeatherBell13]

Just did the SCAL 3 upgrade on my OSX 10.6.8 and now my SCAL software does nothing but quit unexpectedly. I cannot even open the program. Did I do something wrong? Any help is appreciated.

[papasue]

You might try downloading and installing again, and if it still doesn't work your best bet is to contact support at CraftEdge.

Here is the link to for reques for support.

http://www.craftedge.com/support/support_form.html

[HeatherBell13]

Thanks. I tried re-installing and restarting all over again and still get the same results. Thanks for the link. I have submitted a request for support. We will see what they say.. Thanks again!

[TheresaTT]

same prob here. sent support a message.

[gj1]

Report back please when this is resolved...thank you.

[Ems]

Ditto!


Thank god I thought it was just me!


here are the exception logs from the error report

Process: Sure Cuts A Lot 3 [524]
Path: /Applications/Sure Cuts A Lot 3/Sure Cuts A Lot 3.app/Contents/MacOS/Sure Cuts A Lot 3
Identifier: com.craftedge.surecutsalot3
Version: 3.046 (3.046)
Code Type: X86 (Native)
Parent Process: launchd [148]

Date/Time: 2013-02-04 17:01:17.651 +0000
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 5631292 sec
Crashes Since Last Report: 50
Per-App Interval Since Last Report: 171 sec
Per-App Crashes Since Last Report: 22
Anonymous UUID: 68BADA13-F75E-4DA9-B90C-56D0352FEFB9

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

[Ems]

Hi


I've just had an email form the support team and their instructions they gave work, hope these work for you too.

Immediately after starting the program,
hold down the Control key on the keyboard.
Keep it held down and after a few seconds it should ask to load default
settings.
Click ok to see if it loads then

[gj1]

BTT...see post above for fix!

[ldarakorn]

Was anyone else able to fix the problem? I have tried all they asked me to do reinstalled several times, followed their steps by holding the control key. But, it keeps saying, "Quit Unexpectedly". I am getting frustrated I need to use my Sizzix!!

This is the error message I keep getting. I also, use a Mac.


Dyld Error Message:
Library not loaded: /usr/lib/libcurl.4.dylib
Referenced from: /Applications/eCAL/eCAL.app/Contents/MacOS/eCAL
Reason: Incompatible library version: eCAL requires version 6.0.0 or later, but libcurl.4.dylib provides version 5.0.0

[gj1]

I am sorry that no one has been able to respond specifically, here. The best thing is to continue to work with support for the issue, I guess. Hope it gets resolved for you, also, very soon.

When you post to the forum, or to support, it is a good idea to include some further information about the type of computer operating system you have and anything else you can think of that might be important to them.