Downloading Drivers not working

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Becky - Iowa Gal
Posts: 7
Joined: Sun Apr 25, 2010 7:37 am

Downloading Drivers not working

Post by Becky - Iowa Gal »

I am trying to download the drivers for connecting my Cricut Expession 2.31 to my computer. I just purchased SCAL yesterday.
I downloaded drom the craftedge site.
It wants to save it in Documents but should be in Device Manager in the Control Panel. So therefore isn't working.
I'm not sure how to do this.
Please help!!!

Thanks!!

Becky
Deloris
Posts: 844
Joined: Thu Aug 27, 2009 5:25 am
Location: Win 7 64 bit SCAL3, Silhouette SD

Re: Downloading Drivers not working

Post by Deloris »

The drivers are in a zipped file which needs to unzipped or extracted before you can install them.

Once you unzip the files, you need to install them, then they will show up in Device Manager.

Here's a video that Leo at svgcuts.com has on his blog to manually install the drivers:

http://svgcuts.com/blog/2009/12/27/sure ... -tutorial/
Becky - Iowa Gal
Posts: 7
Joined: Sun Apr 25, 2010 7:37 am

Re: Downloading Drivers not working

Post by Becky - Iowa Gal »

I am still having problems with the download (watched Leo's you-tube video - is this for Windows Vista also??
The Extraction Wizard box does not come up, just goes right to Locate and Install Driver Software screen again.
I don't understand and am getting frustrated!!
H E L P
Deloris
Posts: 844
Joined: Thu Aug 27, 2009 5:25 am
Location: Win 7 64 bit SCAL3, Silhouette SD

Re: Downloading Drivers not working

Post by Deloris »

Becky - Iowa Gal wrote:I am still having problems with the download (watched Leo's you-tube video - is this for Windows Vista also??
The Extraction Wizard box does not come up, just goes right to Locate and Install Driver Software screen again.
I don't understand and am getting frustrated!!
H E L P
Yes, the video using Vista. What do you have on your computer? Windows 7 zip files can be extracted by right clicking the zip file then Extract from the drop down box.
Becky - Iowa Gal
Posts: 7
Joined: Sun Apr 25, 2010 7:37 am

Re: Downloading Drivers not working

Post by Becky - Iowa Gal »

I can get the files extracted and that's it. These are the files in the extracted folder - amd64, 1386, ftd2xx.h, ftdibus (Security Catalog),
ftdibus (Setup Info), ftdiport (Security Catalog), ftdiport (Setup Info) if this means anything to you.
I have an HP AMD Athilon Dual Core Processor, 360GB, Windows Vista Home Edition.
As soon as I turn on the Cricut it says found new hardware - a box comes up - Windows needs to install driver software for your USB Serial.
I click on Locate & Install Driver Software but always comes back as can't install. Do I need to turn off Norton temporarily or pop up blockers?
Please advise.
Thanks again!!
I won't be back on until early evening.
Becky
Deloris
Posts: 844
Joined: Thu Aug 27, 2009 5:25 am
Location: Win 7 64 bit SCAL3, Silhouette SD

Re: Downloading Drivers not working

Post by Deloris »

Yes, it's better to turn off Norton while you are installing the drivers.

Try this method of installing the drivers directly from the SCAL program.

Open SCAL2

Click the Help tab at the top of the screen, then a drop down box appears, click on Install USB drivers.
Becky - Iowa Gal
Posts: 7
Joined: Sun Apr 25, 2010 7:37 am

Re: Downloading Drivers not working

Post by Becky - Iowa Gal »

Drivers are downloaded!!! Thanks for all of your help and patience Deloris!!
Can't play too much now - off to work soon.

Have a great day!!

Becky
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