Cricut Expression leaving uncut gaps

[eshnirvicks]

My wife has a Cricut Expression 1 that we have connected via USB to a windows 10 laptop using SCAL 5. the software works great. However, when cutting a project, it leaves small gaps of uncut dashes (see attached). This is not perferations and the gaps are in the same place when cutting the same project. The letter O cuts fine without any gaps. Curved seem to be ok. The gaps seem to occur on straight cuts. If we create a project directly on the Circuit Expression without software, the letters or shapes cut ok without uncut gaps. This leads me to believe the issue is with the SCAL software and not the Cricut machine. The Cricut Expression machine has firmware version 2.34 installed. Any help would be greatly appcreciated.

Thank you,
E S

[SandyMcC]

Make sure you're on the latest SCAL5 version by going to this link

http://craftedge.com/download/download.html

and please just download the file and install it. Don't go by Check for Updates or what version number shows when you click on the big icon for Sure Cuts A Lot at that link. Just download and install and see if the issue still occurs.

I'm not a supporter of Cricut brand cutters but there are some very experienced and helpful members at this Cricut FB group:

https://www.facebook.com/groups/cricutexpression

In fact, the owner of that group has been promoting and troubleshooting issues exactly like yours. You'll see lots of responses from Roxanne.

Good luck!

[eshnirvicks]

Thanks for the response. We are already on the newest version because we just installed it last week from the SCAL website. I'll check out the FB link. Hopefully they have a solution.

Thanks again,

E S