Craft Edge

From my own experience, the response time varies considerably depending on the issue. One thing that can help is if the issue happens to be something I can verify myself and submit more details and screenshots, as needed. So, start with this: (1) What exact version of SCAL are you on (please don't j...

You don't. SCAL wasn't designed to be a raster editing program but rather a vector design and cutting program. You need to use a raster program for any raster images you need to edit. I use Affinity Photo personally. But some use Photoshop and others use Gimp (which is free). And, of course there ar...

Version 5.053 was released late yesterday. Be sure to test it in case your issue is now resolved.

This forum is for support of Sure Cuts A Lot software which works with dozens of different brands and models of cutters. There is no connection between this forum and that one other than some SB owners may be members of both. You might want to send a message to Sherri Jensen, owner of the Silver Bul...

I assume when you say "you've submitted both text files", you're referring to having started a support ticket at the Craft Edge web site?

When you upgrade to SCAL5, you do not lose SCAL4 Pro. It should still be there and you can launch it. So, please verify that it's still communicating in SCAL4 and then verify that SCAL5 is still not working. Then take screenshots of the Cut Settings screens in case they need to be submitted to Craft...

You can do one of three things: (1) Go to this link, redownload SCAL, and reinstall. Note you don't need to pay anything and this SHOULD fix the issue. http://craftedge.com/download/download.html (2) Tell me what version of SCAL you're using (it's on the splash screen when you launch SCAL, so please...

I just tested on my Mac with no issues. Here's what I did. Traced an imported image. Ungrouped and hid original image. Brought up the nodes and dragged one of the nodes far enough away to make it quite noticeable. Then I turned on Show for original image, regrouped it with the editing tracing. Then ...

Yes. Here's a quick video to show how to do it:

https://drive.google.com/file/d/18Q4qqQ ... sp=sharing

I've never had any issues with SCAL4 Pro or SCAL5 Pro on my Mac... all through Mojave, Catalina and now Big Sur. But I DID read about this issue on one of the SCAL FB groups and noted the solution in my Evernotes database. So, try this: Find SCAL in your applications folder, click the icon once to h...