Imac CATALANA problem

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lovan
Posts: 2
Joined: Wed Oct 16, 2019 3:44 am

Imac CATALANA problem

Post by lovan »

Hello, we have updated our apple software to catalana. since then we have problems with Scal 5 pro, every time we click on cutter, the software scal is away. we need to start the software again.... we get a message that is has quit unexpectedly.

anybody has a solution for this? we use the latetst update from scal 5 pro also.


kind regards
lorenzo
SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: Imac CATALANA problem

Post by SandyMcC »

You need to update SCAL5... it's free and very important since some major changes have been made to fix the issues with Catalina. Note that SCAL5 may tell you that you're up to date, but you are not since I know that the latest update came out yesterday afternoon. So, please go to this link and update to this latest version and then submit a support ticket at Craft Edge if you still have issues.

http://www.craftedge.com/download/download.html
Sandy McCauley
Owner of http://www.iloveknk.com/
lovan
Posts: 2
Joined: Wed Oct 16, 2019 3:44 am

Re: Imac CATALANA problem

Post by lovan »

thank you, this indeed helps. problem solved ! ! :D
SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: Imac CATALANA problem

Post by SandyMcC »

Excellent! And you're welcome. Thanks for reporting back. :)
Sandy McCauley
Owner of http://www.iloveknk.com/
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