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Question for Silhouette Cameo User-SOLVED

Posted: Mon Jan 13, 2014 10:56 am
by wvcathy
Wondering if anyone has cut the "Heart Bag" design that came with the Cameo - "My Library" - trying to help a friend that got this machine for Christmas - - we got it cut out just fine but cannot figure out how it goes together - just seems like the bottom of bag just doesn't fit. I only have the C and Silver Bullet so Cameo is new to me but not the cutting/creating part of it.

Thanks for any input.
Cathy

Re: Question for Silhouette Cameo User

Posted: Mon Jan 13, 2014 11:49 am
by DogCarbon
Can you post the Design ID #?

The file will be easier to find in the Sil Store.

Re: Question for Silhouette Cameo User

Posted: Mon Jan 13, 2014 12:52 pm
by wvcathy
It came right on the machine and when you look at it in the library it just says heart bag with no number - Am I missing something - is there some other way to find the id# ? This is the same comment the said when I emailed support..

Thanks again

Re: Question for Silhouette Cameo User

Posted: Mon Jan 13, 2014 1:26 pm
by DogCarbon
if you can find it in the Silhoutte On Line Store, that is the number they are referrring to....

Check out this image, and right below it is the design id #:

Re: Question for Silhouette Cameo User

Posted: Mon Jan 13, 2014 1:27 pm
by DogCarbon
Can you email support the file?

Re: Question for Silhouette Cameo User - Solved

Posted: Mon Jan 13, 2014 2:14 pm
by wvcathy
Problem solved - went back to her house and had her show me exactly what she did - That SOLVED the problem - first thing once she brought file up - she dragged corner to make it bigger but did not select "Keep Proportions " so that was the issue..

Thanks for the responses.

Cathy

Re: Question for Silhouette Cameo User-SOLVED

Posted: Mon Jan 13, 2014 4:33 pm
by papasue
Great detecting job, sometimes, with newbies, you have to be there to solve the problem.

Thanks for yet another ? to ask when trying to help with a problem.

Kudos to you!