Scal5 crashed and will not reopen

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kbhine
Posts: 2
Joined: Wed Jul 29, 2009 10:10 am

Scal5 crashed and will not reopen

Post by kbhine »

Scal5 crashed after several cuttings, and will not reopen. I have uninstalled and reinstalled several times, and the same thing happens. It starts to open, and then I get a blank page. Any thoughts as to why this is occurring? I am using Windows 10 64 bit. I have also tried installing in the 32 bit. No difference.

SandyMcC
Posts: 986
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

I have no idea. You'll need to submit a ticket using this link:

http://craftedge.com/support/support_form.php

Once it's fixed, it would be VERY helpful to the SCAL volunteers, like me, to know the solution. Thanks!
Sandy McCauley
Owner of http://www.iloveknk.com/

SandyMcC
Posts: 986
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

I did remember one thing: If SCAL5 won't open, it's often because the Library has become corrupted. Try copying the following folders to a different location, such as your Desktop for now:

Documents>Craft Edge>My Designs

Documents>Craft Edge>My Projects

Then delete the contents back inside those folders. Make sure there are still folders with those names present inside the Craft Edge folder... but that they are empty now.
Sandy McCauley
Owner of http://www.iloveknk.com/

ACCES25
Posts: 1
Joined: Wed Nov 11, 2020 12:12 pm
Location: USA
Contact:

Re: Scal5 crashed and will not reopen

Post by ACCES25 »

It is something strange that something like this happens, you should check the memory of your pc to see if it is failing
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rit
Posts: 1
Joined: Mon Dec 14, 2020 12:24 am

Re: Scal5 crashed and will not reopen

Post by rit »

hi sandy,
I am having the same issue. my scal opens for a second and then closes with an error on my Mac. os 10.15.6. this just started. I have deleted and reinstalled to no avail. should I delete my projects and designs folders? if so, where are are they located. I have scal 4 too, so I am not sure where those folders are. I don't want to lose anything.
thanks!

SandyMcC
Posts: 986
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

The folders are in the same location on a Mac and in SCAL4. Just read my post above.
Sandy McCauley
Owner of http://www.iloveknk.com/

bandric
Posts: 7
Joined: Mon Mar 08, 2021 5:18 am

Re: Scal5 crashed and will not reopen

Post by bandric »

I have same issue on SCAL5 when changing from cut to draw in cut settings.

SandyMcC
Posts: 986
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

Just as a test... please start a new file and ONLY have a single basic shape... like a circle or a square. Then repeat what you were doing that caused the crash. Does the same thing happen? If not, then we know it's the file itself. I will test myself if you send me the file itself (to smccauley45@cox.net) along with details such as:

Which SCAL version you're on (after updating per my response in a different part of this forum

Mac or PC?

Pro or regular SCAL

Your cutter brand and model

A screenshot of what you see immediately before it crashes.
Sandy McCauley
Owner of http://www.iloveknk.com/

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