How to get "Sure Cuts Alot" to work with my ASC365?

[Alleyco]

I love this program, it is so much easier than the Art Cut program that came with my ASC365 24" cutter, the problem is when I go to the "My Cutter" and Manage all cutters the ASC365 does not come up in the options and when I try to use a different cutter name it says it can not find my cutter. Please help, Thanks so much!

[papasue]

You need to contact craftedge support to get your answer. Go to craftedge.com and fill out the support form. They will give you an answer fairly quickly.