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USB port on cricut expression not working?
Posted: Thu Apr 26, 2012 12:32 pm
by ashleyschmidt
It will not recognize the expression on my computer. I've gotten a new cord so I know it's not the cord. Anything I can do to try to fix this? And if it's not fixable is it covered under my 1 yr warranty? It's about 10 months old!
Re: USB port on cricut expression not working?
Posted: Thu Apr 26, 2012 12:52 pm
by papasue
Ashley, are you sure the port is not working...do you have another USB cable you can try?
If your machine is under warranty you might contact the mfg for more help or to get another USB cable.
Just a couple of thoughts.
Re: USB port on cricut expression not working?
Posted: Thu Apr 26, 2012 2:04 pm
by ashleyschmidt
Yes, like I said, I got a new cord and tried multiple times!
Re: USB port on cricut expression not working?
Posted: Thu Apr 26, 2012 2:24 pm
by gj1
Sounds like a driver issue, but I could be wrong. Are you using scal and what version? If it is scal 2, you could update the driver through the Help section within scal at the top left.
If it is ecal, this might help...depending on your computer type...
viewtopic.php?f=84&t=26421&p=103082&hil ... ll#p103082
You should also update the version of scal to the latest of whatever you have here
http://craftedge.com/support/lostsw.php
If you are using a newer E2...it will not work with scal and you would need to contact PC with your situation.