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error message when opening SCAL3 HELP

Posted: Fri Jun 03, 2011 9:58 am
by copnews
HELP! I have SCAL 2. I tried to updates to SCAL 3 but after I download the file to my computer and I go to open it this is the message that I get and it shuts down the program. I have tried uninstalling it and trying again and again and still nothing!

Here is what I get:
"This application has failed to start because DIFXAPI.dll was not found.
Re-installing the application may fix this problem"

Could someone please help me. I just got a Sillhouette and want to try this out soooo bad! lOL

Thanks sarah

Re: error message when opening SCAL3 HELP

Posted: Fri Jun 03, 2011 10:18 am
by craftedge
Installer has been altered. Please try to download and install again from
www.craftedge.com/download

Re: error message when opening SCAL3 HELP

Posted: Fri Jun 03, 2011 10:19 am
by copnews
Got it to work!! Customer support sent me a new link to tr! PERFECT! thanks so much for the fast service! Glad I stayed with SCAL!!

Re: error message when opening SCAL3 HELP

Posted: Sat Jun 04, 2011 9:26 am
by JaneG
I had the problem. After working with tech support I was directed to download the following version from their page. It worked for me when nothing else did.

http://www.craftedge.com/bin/SetupSureC ... 3_005b.exe

Jane