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Must turn off eClips after each cut.

Posted: Sun Nov 08, 2015 11:16 am
by PaperMaid
My eClips must be turned off after each cut. I am running eCAL2 2.018 on a Mac with iOS 10.11.1. If I fail to turn off the machine, eCAL freezes and I must force quit the program. I am not sure if this is a eClips or eCAL problem.

Re: Must turn off eClips after each cut.

Posted: Mon Nov 09, 2015 5:12 pm
by sstehman
Complete the customer support form for CraftEdge. They should be able to help you resolve the issue.

Re: Must turn off eClips after each cut.

Posted: Mon Nov 09, 2015 5:24 pm
by PaperMaid
Thanks Sandy.

Re: Must turn off eClips after each cut.

Posted: Thu Nov 19, 2015 12:16 am
by mitsim
Just a note: There is an update for the MAC to 2.019. You might try that and see if it helps.

Re: Must turn off eClips after each cut.

Posted: Thu Nov 19, 2015 11:17 am
by papasue
I also have to turn off my eclips2 after every cut or it freezes..dunno the answer but you are not alone with this problem. :lol: maybe I will poke craftedge and see if they know the trick to fix it.

Re: Must turn off eClips after each cut.

Posted: Thu Nov 19, 2015 11:35 am
by PaperMaid
Susan, I'm sorry you have this issue as well, but good to know it isn't just me. I did enter a customer service form but as of yet have not heard from them.

Re: Must turn off eClips after each cut.

Posted: Mon Nov 23, 2015 12:03 pm
by sstehman
And now there is a 2.020 update, but it doesn't mention ecal2 freezing, so hope they check it out and get back on this one.