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PostPosted: Sun Nov 08, 2015 11:16 am 

Joined: Sun Nov 08, 2015 8:55 am
Posts: 5
My eClips must be turned off after each cut. I am running eCAL2 2.018 on a Mac with iOS 10.11.1. If I fail to turn off the machine, eCAL freezes and I must force quit the program. I am not sure if this is a eClips or eCAL problem.


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PostPosted: Mon Nov 09, 2015 5:12 pm 

Joined: Wed Dec 01, 2010 4:29 pm
Posts: 1964
Location: Sandy in PA (PC&MAC,Inkscape .48, SCAL2,eClips, eCAL)
Complete the customer support form for CraftEdge. They should be able to help you resolve the issue.

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Sandy in PA


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PostPosted: Mon Nov 09, 2015 5:24 pm 

Joined: Sun Nov 08, 2015 8:55 am
Posts: 5
Thanks Sandy.


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PostPosted: Thu Nov 19, 2015 12:16 am 

Joined: Sat Nov 26, 2011 1:32 pm
Posts: 462
Location: SoCal (Windows 7, Eclips1, ECAL 1.500, Photoshop, Illustrator
Just a note: There is an update for the MAC to 2.019. You might try that and see if it helps.


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PostPosted: Thu Nov 19, 2015 11:17 am 

Joined: Sun Mar 16, 2008 2:08 pm
Posts: 4373
Location: CALIFORNIA
I also have to turn off my eclips2 after every cut or it freezes..dunno the answer but you are not alone with this problem. :lol: maybe I will poke craftedge and see if they know the trick to fix it.

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Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.9.5 Yosemite, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.


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PostPosted: Thu Nov 19, 2015 11:35 am 

Joined: Sun Nov 08, 2015 8:55 am
Posts: 5
Susan, I'm sorry you have this issue as well, but good to know it isn't just me. I did enter a customer service form but as of yet have not heard from them.


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PostPosted: Mon Nov 23, 2015 12:03 pm 

Joined: Wed Dec 01, 2010 4:29 pm
Posts: 1964
Location: Sandy in PA (PC&MAC,Inkscape .48, SCAL2,eClips, eCAL)
And now there is a 2.020 update, but it doesn't mention ecal2 freezing, so hope they check it out and get back on this one.

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Sandy in PA


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