can't update, don't get an email nothing works on craft edge

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Zara
Posts: 35
Joined: Thu May 31, 2012 1:59 am

can't update, don't get an email nothing works on craft edge

Post by Zara »

Hey there!

I tried to cut after printing. Normally there was no problem. At this time the software stopped after pressing the button next (to find the reg. marks). I thougt to update my software. On the craft edge site I wrote my name and my serial number. "invalid"... then I tried to get an email with my right serial number (even I think it was right) I didn't get an email. :cry: Then I tried to cantact the support. But just the same problem... no answer, no email.

Can somebody help me? What can I do?

Thanks for your answers

Yvonne (Zara)
Have a wonderfull day!

Sorry if my english is sometimes a little funny. I'm from Germany and I do my very best so you can hopefully understand what I mean.
craftedge
Site Admin
Posts: 360
Joined: Tue Jul 05, 2011 10:34 pm

Re: can't update, don't get an email nothing works on craft

Post by craftedge »

Yvonne,
Looks like all our emails to you were getting bounced back.
I have just tried to send another email from a gmail account instead.
Zara
Posts: 35
Joined: Thu May 31, 2012 1:59 am

Re: can't update, don't get an email nothing works on craft

Post by Zara »

Thank you sooooo much! I got it and now it workls :D
Have a wonderfull day!

Sorry if my english is sometimes a little funny. I'm from Germany and I do my very best so you can hopefully understand what I mean.
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