Craft Edge

Sure Cuts A Lot Forum
It is currently Fri Nov 16, 2018 6:08 pm

All times are UTC - 8 hours




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post subject: New eClips Not Working
PostPosted: Fri Jun 28, 2013 5:47 pm 

Joined: Sat Jun 22, 2013 8:51 pm
Posts: 2
I'm so disappointed! I just got my eclips and it won't work at all. I have watched the tutorials and performed everything suggested in the troubleshooting section. When I try to cut from eCal, I receive an error message that the eclips machine cannot be found. When I try to cut using the handheld device with a cartridge, the display shows "Processing" but that's it. I have to power off the machine to reset the handheld device.I have switched USB ports, powered off, etc. but nothing is working. I am using a mac with OS 10.7.5, eCal V1.016, and when the handheld device powers on it says v 3.1. I have sent emails to both CraftEdge and Sizzix, but since this is the weekend thought I would try here too. Please help!! ~Cheri Moe


Top
 Profile  
 
PostPosted: Fri Jun 28, 2013 9:00 pm 

Joined: Sat Jun 22, 2013 8:51 pm
Posts: 2
Thanks so much to CraftEdge tech support to responding so quickly to my enquiry…even on a Friday night! Simple fix! I unknowingly had the USB cable attached to both the hand-held controller and my mac. Evidently, you can't do that! I hope this helps someone else! :P


Top
 Profile  
 
PostPosted: Sat Jun 29, 2013 12:33 am 

Joined: Sat Nov 26, 2011 1:32 pm
Posts: 462
Location: SoCal (Windows 7, Eclips1, ECAL 1.500, Photoshop, Illustrator
Yay, Craftedge for getting back to you so quickly. And, now you get to play over the weekend! Yahoo!


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC - 8 hours


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group