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rollers keep rolling
Posted: Fri Jan 18, 2013 8:40 am
by melchache
i have been using my eclips today,but when i tried to load the mat again the rollers just keep rolling.i have cleaned the sensor but to no avail.
PLEASE help
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
Re: rollers keep rolling
Posted: Fri Jan 18, 2013 10:17 am
by papasue
Hi, sorry about your problem. Can I assume that you restarted the computer, the software and the cutter and tried again? Did you try with a different file and got the same result?
If so you might need to contact Sizzix or CraftEdge support..
Re: rollers keep rolling
Posted: Sun Jan 20, 2013 3:37 pm
by sstehman
Oh, Oh....I had same problem with my first one. It was a problem with the circuit board. Contact Sizzix support. They had to replace mine.
Re: rollers keep rolling
Posted: Wed Jun 18, 2014 8:53 am
by ajsmom
Mine is doing the same thing. Sometimes it works perfectly, sometimes the rollers just spin and spin and you cant do anything. Please update on what you've done and any fixes you find.
Lisa
Re: rollers keep rolling
Posted: Wed Jun 18, 2014 3:12 pm
by sstehman
Contact Sizzix..this was an issue with the original eClips machine.
Re: rollers keep rolling
Posted: Sun Jul 06, 2014 12:53 pm
by janekinso
I've been having the same issue for quite some time, and cleaning with alcohol no longer works. I was so impressed with eclips at first, but I have now given up. Enough is enough.
![Mad :x](./images/smilies/icon_mad.gif)
I bought a Silver Bullet and it will arrive late next week. Sherri at That's Scrap Inc. is amazing--- help and support there are awesome. Scal 3 is included and I'm SO happy about that! I can't wait for my new machine to arrive.
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
Re: rollers keep rolling
Posted: Wed Jul 08, 2015 7:48 pm
by kim in iowa
Roller will not quit spinning on my sizzix eclips, Please could someone tell me the cost of fixing it,
is it worth it ? kim in iowa
Re: rollers keep rolling
Posted: Fri Jul 10, 2015 9:27 am
by papasue
Hi, assuming that the problem is with the cutter and not the software only the cutter mfg (sizzix) could give you an estimate. All my experiences with them have been very positive.....give them a call.