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 Post subject: Troubleshoot Redsail
PostPosted: Fri Jan 05, 2018 9:42 pm 

Joined: Fri Jan 05, 2018 9:37 pm
Posts: 1
I am not new to vinyl cutting but I am new to Sure Cuts A Lot and my new RedSail cutter. It was working fine for a couple prints then it started to only cut parts and just stop cutting. It seems like a USB issue but I have tried multiple machines and I am getting the same issue.


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 Post subject: Re: Troubleshoot Redsail
PostPosted: Sat Jan 06, 2018 11:26 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 430
Can you try your project again and when it stops, take a photo showing the entire cutter so that I can see where the head is located when it stops. Please post that photo here.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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 Post subject: Re: Troubleshoot Redsail
PostPosted: Wed Jan 17, 2018 7:41 pm 

Joined: Wed Jan 03, 2018 8:40 pm
Posts: 2
Thank you. I will open it when I get home.


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