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Troubleshoot Redsail

Posted: Fri Jan 05, 2018 9:42 pm
by HopeRaiser
I am not new to vinyl cutting but I am new to Sure Cuts A Lot and my new RedSail cutter. It was working fine for a couple prints then it started to only cut parts and just stop cutting. It seems like a USB issue but I have tried multiple machines and I am getting the same issue.

Re: Troubleshoot Redsail

Posted: Sat Jan 06, 2018 11:26 am
by SandyMcC
Can you try your project again and when it stops, take a photo showing the entire cutter so that I can see where the head is located when it stops. Please post that photo here.

Re: Troubleshoot Redsail

Posted: Wed Jan 17, 2018 7:41 pm
by Cosmo88
Thank you. I will open it when I get home.


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