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Initial PNC Calibration Issues for the Zing Orbit (bug?)
http://forum.surecutsalot.com/viewtopic.php?f=81&t=43004
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Author:  SandyMcC [ Mon May 28, 2018 4:58 am ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.

Author:  klkitchens [ Mon May 28, 2018 8:02 am ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

SandyMcC wrote:
I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.


OK... saw the ticket was "updated", but no new content... awaiting his replies.

Thanks!

Author:  SandyMcC [ Mon May 28, 2018 3:01 pm ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

He said his message didn't get posted because of his location this weekend, but you should have it now.

Author:  SandyMcC [ Tue May 29, 2018 7:03 pm ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

So, did a reset and temporary usage of USB fix the issue? I've been eager to hear the outcome all day.

Author:  klkitchens [ Tue May 29, 2018 7:37 pm ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Nope. Even tried full deactivating, uninstalling, rebooting and reinstalling of SCAL to no avail.

Updated support ticket but nothing from Chad today.

Author:  SandyMcC [ Tue May 29, 2018 9:50 pm ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

I'll check with Chad first thing tomorrow morning. We will get this resolved right away.

Author:  klkitchens [ Wed May 30, 2018 6:35 am ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

SandyMcC wrote:
I'll check with Chad first thing tomorrow morning. We will get this resolved right away.


He updated the ticket and is checking with engineer and will get back to me :)

Author:  klkitchens [ Thu May 31, 2018 11:54 am ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Using the old SCAL didn't work, though Chad did notice an issue with the new version where he'd do a regular origin cut or two and then the PNC "values" would get changed automatically. He's reported it to the developer. The problem didn't show in the previous version.

I tried on (old) SCAL and MTC to do the test square at 1,1 and it still was a rectangle...

At this point KNK is sending a replacement machine and will retrieve this one for diagnostics.

Author:  SandyMcC [ Fri Jun 01, 2018 9:13 am ]
Post subject:  Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

I think that's the correct thing to do. If you're not getting a true square cut from either SCAL or MTC, that tells me it's the cutter.

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