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Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Mon May 28, 2018 4:58 am
by SandyMcC
I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Mon May 28, 2018 8:02 am
by klkitchens
SandyMcC wrote:I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.
OK... saw the ticket was "updated", but no new content... awaiting his replies.

Thanks!

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Mon May 28, 2018 3:01 pm
by SandyMcC
He said his message didn't get posted because of his location this weekend, but you should have it now.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Tue May 29, 2018 7:03 pm
by SandyMcC
So, did a reset and temporary usage of USB fix the issue? I've been eager to hear the outcome all day.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Tue May 29, 2018 7:37 pm
by klkitchens
Nope. Even tried full deactivating, uninstalling, rebooting and reinstalling of SCAL to no avail.

Updated support ticket but nothing from Chad today.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Tue May 29, 2018 9:50 pm
by SandyMcC
I'll check with Chad first thing tomorrow morning. We will get this resolved right away.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Wed May 30, 2018 6:35 am
by klkitchens
SandyMcC wrote:I'll check with Chad first thing tomorrow morning. We will get this resolved right away.
He updated the ticket and is checking with engineer and will get back to me :)

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Thu May 31, 2018 11:54 am
by klkitchens
Using the old SCAL didn't work, though Chad did notice an issue with the new version where he'd do a regular origin cut or two and then the PNC "values" would get changed automatically. He's reported it to the developer. The problem didn't show in the previous version.

I tried on (old) SCAL and MTC to do the test square at 1,1 and it still was a rectangle...

At this point KNK is sending a replacement machine and will retrieve this one for diagnostics.

Re: Initial PNC Calibration Issues for the Zing Orbit (bug?)

Posted: Fri Jun 01, 2018 9:13 am
by SandyMcC
I think that's the correct thing to do. If you're not getting a true square cut from either SCAL or MTC, that tells me it's the cutter.