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Sure Cuts A Lot Forum
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PostPosted: Mon May 28, 2018 4:58 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 353
I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Mon May 28, 2018 8:02 am 

Joined: Wed Sep 27, 2017 7:33 am
Posts: 17
SandyMcC wrote:
I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.


OK... saw the ticket was "updated", but no new content... awaiting his replies.

Thanks!


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PostPosted: Mon May 28, 2018 3:01 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 353
He said his message didn't get posted because of his location this weekend, but you should have it now.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Tue May 29, 2018 7:03 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 353
So, did a reset and temporary usage of USB fix the issue? I've been eager to hear the outcome all day.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Tue May 29, 2018 7:37 pm 

Joined: Wed Sep 27, 2017 7:33 am
Posts: 17
Nope. Even tried full deactivating, uninstalling, rebooting and reinstalling of SCAL to no avail.

Updated support ticket but nothing from Chad today.


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PostPosted: Tue May 29, 2018 9:50 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 353
I'll check with Chad first thing tomorrow morning. We will get this resolved right away.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Wed May 30, 2018 6:35 am 

Joined: Wed Sep 27, 2017 7:33 am
Posts: 17
SandyMcC wrote:
I'll check with Chad first thing tomorrow morning. We will get this resolved right away.


He updated the ticket and is checking with engineer and will get back to me :)


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PostPosted: Thu May 31, 2018 11:54 am 

Joined: Wed Sep 27, 2017 7:33 am
Posts: 17
Using the old SCAL didn't work, though Chad did notice an issue with the new version where he'd do a regular origin cut or two and then the PNC "values" would get changed automatically. He's reported it to the developer. The problem didn't show in the previous version.

I tried on (old) SCAL and MTC to do the test square at 1,1 and it still was a rectangle...

At this point KNK is sending a replacement machine and will retrieve this one for diagnostics.


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PostPosted: Fri Jun 01, 2018 9:13 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 353
I think that's the correct thing to do. If you're not getting a true square cut from either SCAL or MTC, that tells me it's the cutter.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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