Print & Cut won't print

[BigMamaRR]

Ok. Let's see if I can make a long story short. I've used this feature before on my old laptop and printer no problem. I reinstalled on my new laptop and trying to print and it sends it to my printer and then it disappears. My version is 2.034. I tried downloading the 2.044 version to see if that helps, but when I try to install, it runs into an error saying "Code 5" and "can't delete a file" and "Access Denied." I've tried to "retry" but that doesn't work, when i hit "ignore", the updated version doesn't get saved.

Any ideas?

Thanks,
Tam

[papasue]

Tam, you might check to see if you have the proper drivers for your new laptop to run ecal. Contact support at craftedge to ensure you have the right ones.

[BigMamaRR]

Thanks for the suggestion Sue. I have scal and a cricut if that changes anything, not ecal. Let me see if I can find these drivers.