cmsmith64 wrote:
I'm going to vent ... and just may-be someone has an answer for. I have SCAL2 and SCAL3 and use SCAL3 b/c I have a Silhouette Cameo which is compatible with SCAL3. I really like SCAL3 BUT I do not like going in to change the cutter from SD to Cameo everytime I load up the software program. I DO NOT like having to select layers so I can have the box showing layers. Why the change from SCAL2 where it was there when you loaded the program, plus Cricut always showed up as my cutting machine. I had to seek help from support just so I can have the virtual mat come up full size ALL the TIME. And b/4 I demanded a full size mat to come up, Cameo ALWAYs showed up ...NOW ...NOT. WHY
If any one has an answer or solution, please let me know.
Carolyn
The answer is to contact craft edge support, point out the bug to them and ask them to fix it. if these things are not brought to their attention then they will not fix it because they are likely unaware of it!
As for V3 vs V2..
As I think we are all aware Craft edge were forced to stop the software working with a particular cutter series, the legal eagles for whatever reason I cannot fathom decided that these greedy pigs had the right to stop someone producing software that worked with their machines and so Craft Edge was forced to create a new version of the software.
As with all software there are problems and bugs that crop up which are unavoidable, long gone are the days where a programmer know every single byte of a computers operating system, these days it is a vastly complex minefield they have to navigate and mistakes are made, pointed out and fixed.
Personally, I think Craft Edge support is extremely good, they normally respond to bug reports very quickly and very often fix them in a very short space of time and provide an update which I can assure you is a very great improvement on many smaller software vendors - I paid close on $150 for software for my business to find that it was almost (but not quite) useless to me due to a bug and it took them over 4 months to fix it!
If you have not contacted Craft Edge support about your problems then it is likely you are just one of many people who have not contacted them and you are all sat waiting for someone else to take the initiative.. Break the cycle and send the email
