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 Post subject: SCAL 5
PostPosted: Fri Sep 28, 2018 7:47 pm 

Joined: Fri Sep 28, 2018 7:40 pm
Posts: 2
Installed SCAL 5 on Dell laptop news generation with lots of memory. Installation went well. For one of my first tasks to try I imported a PDF file. Did not go well as SCAL goes into a "NOT RESPONDING" message. I have tried other format files and SCAL seems to work well.
No other apps are running
Any ideas?
Thank you
Alan


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 Post subject: Re: SCAL 5
PostPosted: Sat Sep 29, 2018 6:49 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 446
What is the file size on this PDF? Perhaps it has a graphic that is unusually large? I know that SCAL and other vector cutting programs can become unresponsive or even crash if one tries to import a really large high resolution raster image. I just tested some of my own PDF files and they seem to be working fine importing into SCAL5.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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 Post subject: Re: SCAL 5
PostPosted: Mon Oct 01, 2018 11:09 am 

Joined: Fri Sep 28, 2018 7:40 pm
Posts: 2
File is 2142 KB

Alan


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 Post subject: Re: SCAL 5
PostPosted: Tue Oct 02, 2018 7:05 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 446
That's large enough that it definitely contains a raster image. It's possible that if there's no vector image in the file, then this could happen. You can't use a raster image that's inside a PDF. You'll need to extract that image from the PDF and then import it as a JPG or PNG or whatever. Then trace it using the Trace Image function in SCAL5. If you like, you can email the file to me at smccauley45@cox.net and I can confirm that I get the same result.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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