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PostPosted: Sun Apr 07, 2019 4:28 pm 

Joined: Sun Apr 07, 2019 4:07 pm
Posts: 1
Hello, good evening, my name is Katherine Alava, buy a sizzix eclipse machine through an authorized dealer here in Ecuador, "krafty" is more than a year old, at the beginning I had several problems with the lacer of the machine, never I was able to cut from 0, I got used to moving the paper and squaring the material in the mat, but now my biggest problem is that the program does not open, the eCal2 closed unexpectedly. I want to open it but it does not process, I go for two weeks like this and I need them to work because I have a job to deliver on April 15th. I would appreciate if you could help me indicate what I can do to open the program
I have a PC with window 10, the other programs open normally minus my eCal2, I uninstalled it to see if it worked but no, I'm still with the problem, help! :cry: :cry:


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PostPosted: Mon Apr 08, 2019 1:31 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 562
Have you checked to see if you're running the latest eCal2 before it was replaced with eCal3? To verify you have the latest version, use this link to get it:

http://www.craftedge.com/support/lostsw.php

If you still can't get it to work after doing this, then start a support ticket using this link:

http://www.craftedge.com/support/support_form.php

Good Luck!

_________________
Sandy McCauley
Owner of http://www.iloveknk.com/


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