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Sure Cuts A Lot Forum
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PostPosted: Thu Mar 09, 2017 11:18 am 

Joined: Thu Mar 09, 2017 10:15 am
Posts: 4
Hello,

I am a new Silhouette Cameo user (just purchased last Dec) and after wrestling unsuccessfully with the software, I purchased SCAL 4 Pro yesterday. This morning I attempted my first Print and Cut and encountered the following issues:

1. Silhouette will not find registration marks
2. SCAL crashes when I get to the print and cut settings menu and select "cut" or "detect marks manually"
3. I managed to get Silhouette to find my marks and cut once. I went over the marks with a sharpie, placed the paper flush with the top of the mat. However, the cuts were about 1/4" off.

I don't have a major project on the mat. Just some rectangles filled with a pattern to do a test run; and I'm running the Cameo with firmware version 1.4.

Any suggestions as to what I might be doing wrong?

Thank you so much!


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PostPosted: Sun Dec 02, 2018 6:29 pm 

Joined: Sun Feb 05, 2017 6:31 pm
Posts: 5
It's crashed since I got it, reported, nobody cares.... never any updates to fix bugs!


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PostPosted: Mon Dec 03, 2018 8:53 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 438
Which version of SCAL4 are you currently on? The full version number? 4.075 is the latest.

_________________
Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Sat Dec 08, 2018 2:20 pm 

Joined: Sun Feb 05, 2017 6:31 pm
Posts: 5
I bought 5 as it says it was comparable with 10.3.6 but the same thing happens, when I click detect registration marks, the program locks up and I must force quit. :(


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PostPosted: Sun Dec 09, 2018 11:40 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 438
You'll need to submit a support ticket... another one, as needed, at Craft Edge. If I owned a Cameo, I might be able to help you but without one, I really have no clue. :(

_________________
Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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