opening SCUT files

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jrichards
Posts: 862
Joined: Tue Jul 07, 2009 9:37 am
Location: Akron, Ohio SCAL 2

opening SCUT files

Post by jrichards »

I am guessing something has changed because when I open SCUT files nothing appears on the virtual mat. What am I missing?
Thanks for your help!

SandyMcC
Posts: 868
Joined: Mon May 09, 2011 7:01 am

Re: opening SCUT files

Post by SandyMcC »

Nothing at all has changed that would cause files to suddenly not appear. If you do a Ctrl+A do you see something selected? Maybe the Fill is turned off or the Opacity or the Workspace Alpha? Maybe try adding a colored shape from the Library... does that show up?
Sandy McCauley
Owner of http://www.iloveknk.com/

jrichards
Posts: 862
Joined: Tue Jul 07, 2009 9:37 am
Location: Akron, Ohio SCAL 2

Re: opening SCUT files

Post by jrichards »

Yes to the library file. When I try to change the color it shuts down the program. I can't figure out any way to open it.

SandyMcC
Posts: 868
Joined: Mon May 09, 2011 7:01 am

Re: opening SCUT files

Post by SandyMcC »

This is rather bizarre.

You have two choices:

(1) You can try submitting a support ticket first to see what the developer recommends. Perhaps he has seen this before:

http://craftedge.com/support/support_form.php

(2) Reinstall.... Updating to the latest version of whatever SCAL you own. You might want to uninstall first through your computer just to make sure that any weird registry issues are cleaned out. But first make sure you have your registration number backed up somewhere.

If you own SCAL5, then you can download the latest without needing your registration until you need to re-activate it.

http://craftedge.com/download/download.html

If you own SCAL4, then you'll need to use this link to obtain the latest.

http://craftedge.com/support/lostsw.php

I also always recommend accepting defaults while installing. Too often, customers will try to install on a different drive or create some new random folder for installing and that seems to cause issues with some programs (not necessarily SCAL).
Sandy McCauley
Owner of http://www.iloveknk.com/

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