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Scal 5 won't load

Posted: Sat Nov 02, 2019 10:17 pm
by sheilainoz
Help ... Scal 5 wont open ... was working then decided it didn't want to open. I've uninstalled it deleted the folder under documents and reinstalled it .. Keeps getting stuck on the library


Re: Scal 5 won't load

Posted: Sun Nov 03, 2019 6:54 am
by SandyMcC
Most likely, this is happening because there's a file in the Library that is corrupt. So, go to Documents>Craft Edge>My Designs and temporarily move all of the files somewhere outside of that folder. Then do the same for Documents>Craft Edge>My Projects. Once those folders are empty, then try reopening SCAL. If it works, then it's one of the recent files you added.

If you still can't open SCAL after emptying those two folders, then please start a support ticket using this link: