Scal 5 won't load

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sheilainoz
Posts: 3
Joined: Sat Apr 20, 2019 6:27 pm

Scal 5 won't load

Post by sheilainoz »

Help ... Scal 5 wont open ... was working then decided it didn't want to open. I've uninstalled it deleted the folder under documents and reinstalled it .. Keeps getting stuck on the library

Thanks

SandyMcC
Posts: 827
Joined: Mon May 09, 2011 7:01 am

Re: Scal 5 won't load

Post by SandyMcC »

Most likely, this is happening because there's a file in the Library that is corrupt. So, go to Documents>Craft Edge>My Designs and temporarily move all of the files somewhere outside of that folder. Then do the same for Documents>Craft Edge>My Projects. Once those folders are empty, then try reopening SCAL. If it works, then it's one of the recent files you added.

If you still can't open SCAL after emptying those two folders, then please start a support ticket using this link: http://www.craftedge.com/support/support_form.php
Sandy McCauley
Owner of http://www.iloveknk.com/

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