Help please (cherry on top)...SCAL5 won't load (stuck...

For your help and questions
CrossHairSB
Posts: 3
Joined: Mon Mar 25, 2019 2:47 am

Help please (cherry on top)...SCAL5 won't load (stuck...

Post by CrossHairSB »

on Library. :*(

Hi friends,
I had everything fine with SCAL5 making customer products etc...til one day it just wouldn't get passed the "loading library" part. I don't understand it.

Sorry to bother,
Ken

SandyMcC
Posts: 834
Joined: Mon May 09, 2011 7:01 am

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by SandyMcC »

Are you on a PC or a Mac? What O/S? And did you install into the default folder that popped up during installation or did you change that to somewhere else?
Sandy McCauley
Owner of http://www.iloveknk.com/

CrossHairSB
Posts: 3
Joined: Mon Mar 25, 2019 2:47 am

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by CrossHairSB »

Hi Sandy,
Windows OS 10
I did change the folder name to something else ...then downloaded and installed it again. Same thing keeps happening, the library stays on the desktop.

Sincerely,
Ken

SandyMcC
Posts: 834
Joined: Mon May 09, 2011 7:01 am

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by SandyMcC »

Here's what you need to try next. Close SCAL and open Windows Explorer. Go to your Documents>Craft Edge folder and copy/paste the following 2 folders to a different location as a backup: My Designs and My Projects. Then delete any files inside those two folders and try reopening SCAL. If it's fine now, then you know it was one of the files inside one of those two folders. You can try re-adding them based on date.... most likely it's a newer file that triggered this.
Sandy McCauley
Owner of http://www.iloveknk.com/

d1234508
Posts: 4
Joined: Thu Jun 20, 2019 6:46 pm

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by d1234508 »

Hello, I started having this problem all of a sudden this morning. It freezes on the loading library screen at at start up. I have been in communication all day doing everything I’m told and nothing is working.

SandyMcC
Posts: 834
Joined: Mon May 09, 2011 7:01 am

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by SandyMcC »

You need to use Explorer (PC) or Finder (Mac) to locate the most recent files you've put into the Library. Something new is corrupting the Library... either the file name, something in the file (a lot of raster images maybe), or just the file is corrupt. Anyhow, anything you uploaded would be in the Documents folder, under Craft Edge and then inside My Designs or My Projects.
Sandy McCauley
Owner of http://www.iloveknk.com/

d1234508
Posts: 4
Joined: Thu Jun 20, 2019 6:46 pm

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by d1234508 »

Thank you. My projects and my designs folders are empty.

lyra
Posts: 2
Joined: Sat Sep 07, 2019 5:43 pm

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by lyra »

I'm having the same problem on Windows 7. SCAL 5.020 Pro worked fine for a few days after installation, then this. Reinstalling SCAL changed nothing.

SandyMcC
Posts: 834
Joined: Mon May 09, 2011 7:01 am

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by SandyMcC »

Okay... did you read my prior posts? The first thing to check is whether or not you have any files those two folders I mentioned. If not, then please start a support ticket using this link:

http://www.craftedge.com/support/support_form.php

If you find out the solution, please share with us here. Thank you!
Sandy McCauley
Owner of http://www.iloveknk.com/

lyra
Posts: 2
Joined: Sat Sep 07, 2019 5:43 pm

Re: Help please (cherry on top)...SCAL5 won't load (stuck...

Post by lyra »

deleting the folders that you had referenced and reinstalling SCAL5 Pro did the trick. thanks!

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