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 Post subject: SCAL 4 cutting problem
PostPosted: Wed Oct 03, 2018 2:30 pm 

Joined: Wed Oct 03, 2018 1:49 pm
Posts: 3
I have been SCAL 4 with a graphtec cutter for almost 2 years now with no problems. It looks like after an update to SCAL 4 just a couple weeks ago something has gone wrong. Now often when a send a cut to the cutter everything is shifted to one side or another just a small amout and it falls outside of the cutting area so the edges do not get cut. The attached image shows where the cut stopped, skipped a short distance and started cutting again. This normally happens if the file is larger then the cut area of the material but in my case it is smaller. I have contacted support about this almost 2 weeks ago with no reply yet. Has anyone else had this problem?


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IMG_20181003_160224752.png
IMG_20181003_160224752.png [ 103.08 KiB | Viewed 133 times ]
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PostPosted: Thu Oct 04, 2018 8:06 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 416
Can you post screenshots of your main window with the shape(s) and then the Cut Settings window?

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Thu Oct 04, 2018 12:21 pm 

Joined: Wed Oct 03, 2018 1:49 pm
Posts: 3
Here are the pictures.


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Last edited by spokanenative on Fri Oct 05, 2018 6:11 am, edited 1 time in total.
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PostPosted: Thu Oct 04, 2018 12:39 pm 

Joined: Wed Oct 03, 2018 1:49 pm
Posts: 3
Here is something interesting. I had the install file for 4.069. I uninstalled 4.075 and installed 4.069 and have had no problems with my cuts. The problem started after one of the last updates. I sure looks like a software issue.


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PostPosted: Fri Oct 05, 2018 7:02 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 416
I'll get this reported to the developer of SCAL.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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