SCAL 4 pro crash in Windows 10 home

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Snijderke
Posts: 47
Joined: Tue May 12, 2015 4:15 am
Location: Booischot BELGIUM

SCAL 4 pro crash in Windows 10 home

Post by Snijderke »

Hi friends, since I have a new PC desktop , My SCAL4 pro, many times he crashed, especialy when I use the pen-tool to draw lines.
My PC = Windows 10 home edition, 64 bits. RAM = 16 Gb. Who can help me?
Thanks in advance.
Snijderke
SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: SCAL 4 pro crash in Windows 10 home

Post by SandyMcC »

I know some users have issues if they have a Windows computer that is set to power off USB connections after a certain time period. I have a video showing how to turn if off:

http://www.iloveknk.com/FreeVideos/Support/ (4th one down: Changing USB Power Saving Options)

If that's not the issue, then please start a support ticket with Craft Edge: http://www.craftedge.com/support/support_form.php
Sandy McCauley
Owner of http://www.iloveknk.com/
johnsmith
Posts: 1
Joined: Wed Oct 17, 2018 3:29 am

Re: SCAL 4 pro crash in Windows 10 home

Post by johnsmith »

I am using Office 365 on my PC. I was using the windows 7 it works fine but the issues happen when I try to use the programson windows 10. But the issue is that i am able to open the Word, Excel, PowerPoint, Outlook etc, but when i try to click on a document to work on i have an error message comes up saying "Microsoft Excel/Word/etc has stopped working". i visit MS Office 365 Support for the solution. But the issue does not remove completely. please suggest the solution.
SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: SCAL 4 pro crash in Windows 10 home

Post by SandyMcC »

This forum is specifically for a software program called Sure Cuts A Lot. Support for Microsoft Office issues would best be sought at a Microsoft Office forum. Good luck!
Sandy McCauley
Owner of http://www.iloveknk.com/
Pennyann333
Posts: 5
Joined: Sun Feb 05, 2017 6:31 pm

Re: SCAL 4 pro crash in Windows 10 home

Post by Pennyann333 »

Lots of help there Sandy, this is not a "windows" issue, I have a mac and SCAL has crashed on me since I got it. When detecting registration marks it crashes all the time and when using the undo button it deletes my whole project. MANY issues have been reported and never...NOT ONE update to fix anything. I just wish somebody was on here to give support and and solve problems. The print and cut has never worked right with the silhouette... I have 3 cutters and 4 programs to cut with, this is a SCAL problem.
Pennyann333
Posts: 5
Joined: Sun Feb 05, 2017 6:31 pm

Re: SCAL 4 pro crash in Windows 10 home

Post by Pennyann333 »

Screen Shot 2018-12-02 at 8.46.00 PM.png
Screen Shot 2018-12-02 at 8.46.00 PM.png (57.67 KiB) Viewed 4491 times
This what I get on my Mac when updating...message from Apple with link. https://support.apple.com/en-us/HT208436
SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: SCAL 4 pro crash in Windows 10 home

Post by SandyMcC »

What version of SCAL are you currently running? The full version number?
Sandy McCauley
Owner of http://www.iloveknk.com/
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