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Having trouble updating from 4.044 to 4.074 please help !
http://forum.surecutsalot.com/viewtopic.php?f=6&t=43415
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Author:  Kelleyscards [ Fri Sep 14, 2018 10:22 am ]
Post subject:  Having trouble updating from 4.044 to 4.074 please help !

I'm getting this message when trying to update: An error occurred while trying to delete existing file Delete file: code 5 access denied...click retry to try again ignore to skip the file (not recommended) or abort to cancel installation...I've clicked retry & it gives me the same message and I've tried to skip it with the same message also.So I had no choice to abort...Does anyone know what I'm doing wrong? There are no other things open that I need to close so I'm lost as to why this is happening...Thanks for any help you can give :)

Author:  SandyMcC [ Sat Sep 15, 2018 7:33 am ]
Post subject:  Re: Having trouble updating from 4.044 to 4.074 please help

The first thing I would do is reboot Windows (if you haven't since trying before). Then download the latest version again. Then install. Also, make sure you've downloaded the version that matches your registration: Pro versus regular.

If you still get the same error message, then you'll probably need to start a support ticket with Craft Edge. Here's the link: http://www.craftedge.com/support/support_form.php

Good luck!

Author:  Kelleyscards [ Sun Sep 16, 2018 1:16 pm ]
Post subject:  Re: Having trouble updating from 4.044 to 4.074 please help

Im using the help tab "check for updates" so Im sure the update is for my particular version so Im guessing I will contact support now thanks

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