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PostPosted: Tue Jan 23, 2018 6:49 am 

Joined: Tue Jan 23, 2018 6:44 am
Posts: 3
Sure Cuts A Lot (ver 4.063) crashes when I try to load a file to trace (i have tried a .jpg and a .pdf with the same results) I have done this in the past but no longer works since update!
Can any body help please


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PostPosted: Tue Jan 23, 2018 2:03 pm 

Joined: Sun Mar 16, 2008 2:08 pm
Posts: 4397
Location: CALIFORNIA
Mike,
what computer OS and version are you using?
Are you using file import, or place image to get the jpg etc on the mat?

These answers may help a bit in figuring it out.

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Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.


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PostPosted: Wed Jan 24, 2018 4:16 am 

Joined: Tue Jan 23, 2018 6:44 am
Posts: 3
Hi It's Windows 10 and it's when I try to import a file. Just a thought, is there an import size limit?


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PostPosted: Wed Jan 24, 2018 7:16 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 394
File>Import cannot be used to import a JPG file. The only raster type that can be imported that way is a PNG file. For a PDF, only the vector part of that file will be imported.

To test your JPG, try either File>Place Image or File>Trace Image. I'm not noticing any difference with version 4.069. I just now tested a 13 mb PNG file and a 6 mb JPG file and they both worked. How large are your files? I'll try to find larger ones in my stash to test.

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Wed Jan 24, 2018 8:33 am 

Joined: Tue Jan 23, 2018 6:44 am
Posts: 3
Sorry it’s the trace file opening that is the issue, sorry if I confused you


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PostPosted: Wed Jan 24, 2018 11:32 am 

Joined: Sun Mar 16, 2008 2:08 pm
Posts: 4397
Location: CALIFORNIA
ok, did you save it at a scal file? or is it still a png or jpg?

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Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.


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PostPosted: Wed Jan 24, 2018 8:48 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 394
Mike D wrote:
Sorry it’s the trace file opening that is the issue, sorry if I confused you


I still need more information, as I requested, regarding the file size of your JPG before I can test things myself. Or you can provide one of your files for me to test. It is possible that if it's REALLY large... say, larger than 20 mb, that MIGHT be the issue. But I've not seen a size limit posted for SCAL or for any other cutting program, actually. Happy to try to help... but need more from you! :)

_________________
Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Fri Jan 26, 2018 2:55 pm 

Joined: Fri Jan 26, 2018 2:50 pm
Posts: 2
I am having the same problem. I am trying to trace a jpg that is 15.4 mb. I have Windows 10. Thanks for any help or advice.


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PostPosted: Fri Jan 26, 2018 3:21 pm 

Joined: Fri Jan 26, 2018 2:50 pm
Posts: 2
Never mind! I rescan the picture at much lower resolution and now that the file is 1.1 MB, all is good.


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