GCC iCraft cutter

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Snijderke
Posts: 47
Joined: Tue May 12, 2015 4:15 am
Location: Booischot BELGIUM

GCC iCraft cutter

Post by Snijderke »

Hi, I was cutting a design. The PC said : cutting data was send to computer". Cutter started, but after a few seconds, after cut a few lines, he stops: display on cutter says "Cutting", but nothing moved no more. No one touch on the cutter was re-acting by pressing it.
I had to stop the cutter by switching -off the voltage.
I work with sure cuts a lot 4 .
I have the question: is the cutter fault, or the data transfer from the computer (via USB).
Who can help me?
papasue
Posts: 4397
Joined: Sun Mar 16, 2008 2:08 pm
Location: CALIFORNIA
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Re: GCC iCraft cutter

Post by papasue »

Best help will come from craftedge.com directly. Visit the craftedge site and fill out the support request form. Be sure to include which vs of the PC software are you using?
Susan E
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dawn12789
Posts: 4
Joined: Wed Jun 14, 2017 4:42 pm

Re: GCC iCraft cutter

Post by dawn12789 »

We have the same issue. No response from the cutter, it does not start cutting but it display on the machine's screen the word "cutting".
Im using SCAL 4 on my Windows 10 PC. What OS are you using?
Snijderke
Posts: 47
Joined: Tue May 12, 2015 4:15 am
Location: Booischot BELGIUM

Re: GCC iCraft cutter

Post by Snijderke »

dawn12789 wrote:We have the same issue. No response from the cutter, it does not start cutting but it display on the machine's screen the word "cutting".
Im using SCAL 4 on my Windows 10 PC. What OS are you using?
I am using Windows 7 home premium.
snoop
Posts: 4
Joined: Fri Sep 22, 2017 7:58 pm

Re: GCC iCraft cutter

Post by snoop »

i have the same issue any help???
Snijderke
Posts: 47
Joined: Tue May 12, 2015 4:15 am
Location: Booischot BELGIUM

Re: GCC iCraft cutter

Post by Snijderke »

snoop wrote:i have the same issue any help???
Hi, I changed my USB-cable trough one "High quality USB data-cable". After that, I no more in troubles. I hope it solves also your problem.
snoop
Posts: 4
Joined: Fri Sep 22, 2017 7:58 pm

Re: GCC iCraft cutter

Post by snoop »

dawn12789 wrote:We have the same issue. No response from the cutter, it does not start cutting but it display on the machine's screen the word "cutting".
Im using SCAL 4 on my Windows 10 PC. What OS are you using?
Snijderke
Posts: 47
Joined: Tue May 12, 2015 4:15 am
Location: Booischot BELGIUM

Re: GCC iCraft cutter

Post by Snijderke »

snoop wrote:
dawn12789 wrote:We have the same issue. No response from the cutter, it does not start cutting but it display on the machine's screen the word "cutting".
Im using SCAL 4 on my Windows 10 PC. What OS are you using?
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