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PostPosted: Mon Feb 04, 2019 9:19 am 

Joined: Mon Feb 04, 2019 9:15 am
Posts: 1
Hi,

I'm not sure if this is in the right place so please let me know if this is in the wrong board. And you might need to bear with me a little as I'm fairly computer

illiterate!

Anyway, I'm having a bit of an issue with my MacBook Pro, it's about 4 years old, regularly updated, never had any issues with it before. Not been dropped or had

anything spilled on it or anything silly like that, used basically every day for nothing too complex, word processing and so on. Has been running like a dream for the

whole time I've owned it.

Just recently it has been booting up to a black screen. It chimes as normal, all the relevant lights come on including the keyboard light and the display is working

(ie is lit and clearly functional) but just displaying a plain black screen. Very occasionally it will flash to a white screen before going to black but that's only

once in a while.

I've tried:

Force restart (nothing)
Shift+CTRL+Option+Power while shutting down (this possibly worked on one occasion but I'm not positive it was what fixed it because it never worked again)
Using the sleep shortcut and powering down (nothing)
PRAM reset (nothing)

After a while of force restarting it will eventually power up properly but I'm fairly desperate to work out what's going on with it.
Any help would be greatly appreciated as of course, it's now out of its warranty!

Reference:
https://www.bleepingcomputer.com/forums/f/172/mac-os/
customer success story template


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PostPosted: Mon Feb 04, 2019 8:58 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 605
This forum only provides support for Sure Cuts A Lot and related cutters and software programs. You need to find a Mac forum for posting where you will find MANY more Mac experts who can advise you.

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Sandy McCauley
Owner of http://www.iloveknk.com/


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