Getting Error Message

[jlhworth]

I have SCAL 3 (very recent purchase) and a new Silhouette Cameo. I have cut using the program on one occasion. I don't know of anything I am doing different today, but I get an error message that tells me that it can't find my Silhouette machine . It tells me to make sure it is connected and on (it is) , any ideas?

Thanks

[gj1]

I don't know...btt for some help here.

[jlhworth]

My husband noticed my frustration, and suggested I use his Mac. So I downloaded the software to his, lo and behold, it worked (just like mine did a few days ago!). Looking forward to someone telling me the (probably) one little thing that I don't have set up correctly that will make my problem go away!

Thanks, again.

Jodi

[jlhworth]

Ok, so now I trashed and reinstalled to my mac. Again, IT WORKS! Just a glitch in the software? Anxious to know if there is another solution. (or a software update?)

Thanks, for listening!

[sstehman]

Sent the issue on to CE for you. Hopefully we will hear shortly if they can give any insight.

[sstehman]

Make sure Silhouette software is not running at the same time as SCAL. May cause a conflict.

[jlhworth]

Thanks, so much! That was probably what I was doing!!