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PostPosted: Fri Sep 14, 2018 10:22 am 

Joined: Tue Jul 28, 2009 1:29 am
Posts: 75
I'm getting this message when trying to update: An error occurred while trying to delete existing file Delete file: code 5 access denied...click retry to try again ignore to skip the file (not recommended) or abort to cancel installation...I've clicked retry & it gives me the same message and I've tried to skip it with the same message also.So I had no choice to abort...Does anyone know what I'm doing wrong? There are no other things open that I need to close so I'm lost as to why this is happening...Thanks for any help you can give :)


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PostPosted: Sat Sep 15, 2018 7:33 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 441
The first thing I would do is reboot Windows (if you haven't since trying before). Then download the latest version again. Then install. Also, make sure you've downloaded the version that matches your registration: Pro versus regular.

If you still get the same error message, then you'll probably need to start a support ticket with Craft Edge. Here's the link: http://www.craftedge.com/support/support_form.php

Good luck!

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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PostPosted: Sun Sep 16, 2018 1:16 pm 

Joined: Tue Jul 28, 2009 1:29 am
Posts: 75
Im using the help tab "check for updates" so Im sure the update is for my particular version so Im guessing I will contact support now thanks


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