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PostPosted: Fri Dec 29, 2017 7:54 am 

Joined: Fri Dec 29, 2017 7:29 am
Posts: 1
Hello everyone, I recently installed SCAL4. The problem I'm having is the software and my cutter (GRAPHTEC 6000). They dont't seem to be communicating. When I send a job to the cutter, it just cuts out a weird shape. Went in to the SCAL folder into Drivers then into DPinst32.exe and it says you must run 64 bit version. I open the DPinst64.exe and its cant find any drivers. Could this be the problem ? any help would be greatly appreciated. Thanks


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PostPosted: Fri Dec 29, 2017 9:50 pm 

Joined: Mon May 09, 2011 7:01 am
Posts: 230
This is tough because I only use a different brand of cutters with SCAL. But let's start with some basic questions:

(1) Are you able to successfully cut from another program, such as whatever is provided by Graphtec these days?

(2) If you can, are the measurements of the shapes correct? Does everything look correct?

(3) From SCAL, what happens if you cut a few of the basic shapes from the Shapes tool on the Tools Panel (left side panel)? For example, a circle and a square? Can you post a photo of what you get?

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Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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