Deactivate?

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Seaexplore
Posts: 4
Joined: Fri Jul 22, 2016 10:44 am

Deactivate?

Post by Seaexplore »

Hi guys. I'm running SCAL2 on a MacBook Pro running OS 10.5.8. I was able to run the program just fine for years and recently it's started crashing the program while I'm designing. I can return to only the current page I'm working on but the rest of my project is gone. When I go back to it, I can click and do a few things and it crashes again. In an attempt to fix it, I trashed the program, emptied the trash, shut down/restart, reset the pram, reset my serial number, redownloaded and reinstalled the program. The new program will not open and I keep getting the crash message. I did not deactivate it before deleting the program. Any ideas of what to do? I emailed support and haven't heard back yet. :( I'm lost without my SCAL! Thanks!

papasue
Posts: 4397
Joined: Sun Mar 16, 2008 2:08 pm
Location: CALIFORNIA
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Re: Deactivate?

Post by papasue »

I use scal2 on my Mac, same version without crashing but a little flakey at times.

Consider upgrading to scal4, you can have both programs in your apps folder. Create in scal4 and send to scal2 to cut.

Let us know if this works!
Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.

Seaexplore
Posts: 4
Joined: Fri Jul 22, 2016 10:44 am

Re: Deactivate?

Post by Seaexplore »

I don't think I can run SCAL4 on my mac. It's only running 10.5.8

SCAL 2 has been super flaky on me for the past 6 months at least. Annoying at first but it started crashing every 3 clicks of the mouse!

Seaexplore
Posts: 4
Joined: Fri Jul 22, 2016 10:44 am

Re: Deactivate?

Post by Seaexplore »

Craftedge customer service is awesome! Problem solved and my cutter is back in business. :). Thank you!

Phil
Posts: 2
Joined: Sun Jul 31, 2016 11:36 am

Re: Deactivate?

Post by Phil »

How about posting the solution so that everyone can benefit....just a suggestion. :D

claurebe
Posts: 1
Joined: Thu Jun 21, 2018 6:50 pm

Re: Deactivate?

Post by claurebe »

Good afternoon I need help with the activation of my sure cuts a lot pro 3 because the machine was presenting me inconveniences and I had to de-paint at the time of reinstalling perform the manual activation and gave me the activation number but the light went out ... now he does not bring it back to me and I have the serial number but I do not remember the email I used the first time I made the registration. I'm from Venezuela Thanks

SandyMcC
Posts: 834
Joined: Mon May 09, 2011 7:01 am

Re: Deactivate?

Post by SandyMcC »

Here is a link to the support for SCAL. Provide them as much information as you have so they can more easily look up your original purchase:

http://www.craftedge.com/support/support_form.php
Sandy McCauley
Owner of http://www.iloveknk.com/

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