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 Post subject: Deactivate?
PostPosted: Sat Jul 23, 2016 3:30 pm 

Joined: Fri Jul 22, 2016 10:44 am
Posts: 4
Hi guys. I'm running SCAL2 on a MacBook Pro running OS 10.5.8. I was able to run the program just fine for years and recently it's started crashing the program while I'm designing. I can return to only the current page I'm working on but the rest of my project is gone. When I go back to it, I can click and do a few things and it crashes again. In an attempt to fix it, I trashed the program, emptied the trash, shut down/restart, reset the pram, reset my serial number, redownloaded and reinstalled the program. The new program will not open and I keep getting the crash message. I did not deactivate it before deleting the program. Any ideas of what to do? I emailed support and haven't heard back yet. :( I'm lost without my SCAL! Thanks!


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 Post subject: Re: Deactivate?
PostPosted: Mon Jul 25, 2016 7:51 am 

Joined: Sun Mar 16, 2008 2:08 pm
Posts: 4397
Location: CALIFORNIA
I use scal2 on my Mac, same version without crashing but a little flakey at times.

Consider upgrading to scal4, you can have both programs in your apps folder. Create in scal4 and send to scal2 to cut.

Let us know if this works!

_________________
Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
eClips2.


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 Post subject: Re: Deactivate?
PostPosted: Mon Jul 25, 2016 3:22 pm 

Joined: Fri Jul 22, 2016 10:44 am
Posts: 4
I don't think I can run SCAL4 on my mac. It's only running 10.5.8

SCAL 2 has been super flaky on me for the past 6 months at least. Annoying at first but it started crashing every 3 clicks of the mouse!


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 Post subject: Re: Deactivate?
PostPosted: Mon Jul 25, 2016 7:36 pm 

Joined: Fri Jul 22, 2016 10:44 am
Posts: 4
Craftedge customer service is awesome! Problem solved and my cutter is back in business. :). Thank you!


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 Post subject: Re: Deactivate?
PostPosted: Sun Jul 31, 2016 11:44 am 

Joined: Sun Jul 31, 2016 11:36 am
Posts: 2
How about posting the solution so that everyone can benefit....just a suggestion. :D


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 Post subject: Re: Deactivate?
PostPosted: Fri Jun 22, 2018 10:55 am 

Joined: Thu Jun 21, 2018 6:50 pm
Posts: 1
Good afternoon I need help with the activation of my sure cuts a lot pro 3 because the machine was presenting me inconveniences and I had to de-paint at the time of reinstalling perform the manual activation and gave me the activation number but the light went out ... now he does not bring it back to me and I have the serial number but I do not remember the email I used the first time I made the registration. I'm from Venezuela Thanks


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 Post subject: Re: Deactivate?
PostPosted: Sat Jun 23, 2018 6:16 am 

Joined: Mon May 09, 2011 7:01 am
Posts: 333
Here is a link to the support for SCAL. Provide them as much information as you have so they can more easily look up your original purchase:

http://www.craftedge.com/support/support_form.php

_________________
Sandy McCauley
Manager of Customer Relations and Education for KNK USA
Owner of http://www.iloveknk.com/


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