Craftedge Support

Share your Sure Cuts A Lot Projects (.scut, .scut2,.scut3,.scut4)
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mx724
Posts: 6
Joined: Sun Jan 24, 2021 7:24 am

Craftedge Support

Post by mx724 »

I have sent several emails and Im not getting a response. Is that normal for Craftedge suppport?

SandyMcC
Posts: 963
Joined: Mon May 09, 2011 7:01 am

Re: Craftedge Support

Post by SandyMcC »

From my own experience, the response time varies considerably depending on the issue. One thing that can help is if the issue happens to be something I can verify myself and submit more details and screenshots, as needed.

So, start with this:

(1) What exact version of SCAL are you on (please don't just say SCAL4... the exact version is important to know)?

(2) What computer operating system are you on?

(3) What cutter (brand and model) do you own?

(4) What is the issue... lots and lots of details please?
Sandy McCauley
Owner of http://www.iloveknk.com/

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