SCAL4 shutting down

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paganscorpio58
Posts: 1
Joined: Mon Feb 06, 2017 10:09 am

SCAL4 shutting down

Post by paganscorpio58 »

Can someone tell me why my SCAL4 often shuts down with the message 'Sure Cuts a Lot has stopped working' please?
:x
papasue
Posts: 4397
Joined: Sun Mar 16, 2008 2:08 pm
Location: CALIFORNIA
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Re: SCAL4 shutting down

Post by papasue »

I suggest u fill out a support request with craftedge.com providing all info on your version of scal, your computer os etc. you will find the form on that site as they do not monitor this site very often.

Hope u get it cleared up soon.
Susan E
http://creationsbypapasue.blogspot.com
LEARN, GROW, CREATE, SHARE


Mac 10.12.6 Sierra, eCAL 1.506, ECAL2.023, SCAL4Pro, Export Plug-in, Inkscape 48, iPad/scal3
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SandyMcC
Posts: 1114
Joined: Mon May 09, 2011 7:01 am

Re: SCAL4 shutting down

Post by SandyMcC »

What is also very helpful information to post is if you were doing something in particular when it crashed AND if you can repeat it. Note that the version prior to the one released last week had a defective Erase tool that crashed SCAL every time it was applied. The Erase function in the SCAL4 version before that one was fine. So, it's always a good idea to go download and install whatever you find at this link and re-test just to make sure.

http://www.craftedge.com/download/download.html
Sandy McCauley
Owner of http://www.iloveknk.com/
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