Problem activating eCAL

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gregoz
Posts: 1
Joined: Sat Dec 10, 2011 10:00 pm

Problem activating eCAL

Post by gregoz »

Have sent 2 emails to support@craftEdge.com, and both have bounced back. I bought a copy of eCal, see below. However, when entering the serial number provided, it comes back and tells me Invalid Serial. When I try to do the activation manually at the site, it tells me that I've got an invalid serial number.

This is the information that was provided:
To: XXX
Subject: Order Number 11272011-3548932 from Craft Edge
Errors: <support@craftedge.com>
From: <support@craftedge.com>
Reply-To: <support@craftedge.com>

Thank you for your purchase. Please save this email message for your records.

Your order has been Processed and Authorized.

Your Order Number is 11272011-3548932
Please note: The Order Number should not be mistaken for a registration code.

If someone from CraftEdge could get in touch w/me at the email that I used when I purchased eCal, I'd appreciate it. If I can't get this activated and working, I'll be forced to reverse the CC charge.
sstehman
Posts: 1964
Joined: Wed Dec 01, 2010 4:29 pm
Location: Sandy in PA (PC&MAC,Inkscape .48, SCAL2,eClips, eCAL)

Re: Problem activating eCAL

Post by sstehman »

Not sure on what date you sent your email or why it bounced back. Click on PM in the forum where your post is. Send a private message to CraftEdge. Copy and paste the content of this message for them and submit.
Sandy in PA
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