Purchased, but never received my serial number

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craftedge
Site Admin
Posts: 360
Joined: Tue Jul 05, 2011 10:34 pm

Purchased, but never received my serial number

Post by craftedge »

We have had customers indicating that hey have purchased but never received their serial number, or have never gotten any response from us at all for that matter.

This is particularly true for users who are using yahoo, hotmail and sbcglobal emails.

If you paid with a credit card, you should receive your serial number within an hour (usually within minutes). And we respond to most emails within 24 hours.
So if you never hear from us, it is likely they are getting tagged as spam/junk and are either getting sent to a spam folder or automatically deleted, depending on your settings.

You can also try to re-request your serial to be sent from the following page
http://www.craftedge.com/support/lostserial.php

- Craft Edge
http://www.craftedge.com
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