Scal5 crashed and will not reopen

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kbhine
Posts: 2
Joined: Wed Jul 29, 2009 10:10 am

Scal5 crashed and will not reopen

Post by kbhine »

Scal5 crashed after several cuttings, and will not reopen. I have uninstalled and reinstalled several times, and the same thing happens. It starts to open, and then I get a blank page. Any thoughts as to why this is occurring? I am using Windows 10 64 bit. I have also tried installing in the 32 bit. No difference.

SandyMcC
Posts: 860
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

I have no idea. You'll need to submit a ticket using this link:

http://craftedge.com/support/support_form.php

Once it's fixed, it would be VERY helpful to the SCAL volunteers, like me, to know the solution. Thanks!
Sandy McCauley
Owner of http://www.iloveknk.com/

SandyMcC
Posts: 860
Joined: Mon May 09, 2011 7:01 am

Re: Scal5 crashed and will not reopen

Post by SandyMcC »

I did remember one thing: If SCAL5 won't open, it's often because the Library has become corrupted. Try copying the following folders to a different location, such as your Desktop for now:

Documents>Craft Edge>My Designs

Documents>Craft Edge>My Projects

Then delete the contents back inside those folders. Make sure there are still folders with those names present inside the Craft Edge folder... but that they are empty now.
Sandy McCauley
Owner of http://www.iloveknk.com/

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