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PostPosted: Tue Sep 08, 2009 6:01 am 

Joined: Thu Aug 27, 2009 5:25 am
Posts: 844
Location: Win 7 64 bit SCAL3, Silhouette SD
I purchased the SCAL 2.0 CD last week. It's version 2.003 and the installation on my computer running on Vista went fine along with activation.

Today I downloaded the update for version 2.004 and during installation I got the following error message:

An error occurred while trying to replace the existing file:
DeleteFile failed;code 5
Access is denied.

What do I need to do to fix the error?


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PostPosted: Thu Sep 10, 2009 6:49 am 

Joined: Tue Jul 21, 2009 11:22 am
Posts: 15
Im having the same problem

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PostPosted: Thu Sep 10, 2009 7:03 am 

Joined: Mon Feb 09, 2009 7:31 am
Posts: 82
Location: TX Win 7 Home Premium, SCAL2.008, Inkscape 0.46
@Deloris and MarthaT: I'm not sure what the proper procedure is for this, but the "IT Help Desk" person in me says to:
1) Note your serial numbers for SCAL2 (for reinstall)
2) Go to Start > Programs > Control Panel > Add/Remove Programs and uninstall SCAL2
3) Go to C:\Program Files\Craft Edge (or whatever your OS equivalent is) and delete the Sure Cuts A Lot 2 folder if it still exists after the uninstall
4) I'd be tempted to search the registry for any trace entries (not for the squeamish, though!), but if you have a registry cleaner (like CCleaner), you may want to run it now (and note that it will clean up all your registry, not just SCAL2, so you may want to consider backing up the registry first)
5) Reboot
6) Turn off all antivirus type or network/port blocking applications; you may want to consider turning off your firewall
7) Reinstall SCAL2 (from 2.004 download) and reactivate/re-register product

***Edited to add Grammy's suggestion***

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Last edited by biz_kid1 on Sun Sep 13, 2009 9:45 am, edited 1 time in total.

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PostPosted: Thu Sep 10, 2009 7:26 am 

Joined: Sat Feb 23, 2008 11:33 am
Posts: 858
I googled your error message and came up with the same info, even though it was for several different types of software the sites were trying to install. They all got the same error message you had. Most not all agreed and ask if the original software could have been running at the same time ans the install of the update. They all said when the original was running would cause this error/problem. Each ask them to try again, make sure software wasn't already trying to run in the background, if that didn't help do a boot and try again.

One thing I do when installing from the net is shut down all running programs, encluding Norton, Norton and spyware software will block some parts of the download and not let it install properly. So far I have had no problems.

You might google your error message you get and see what others say. I dont think it has to do with a particular software but your operating system is where you are getting the error message and not letting your install.

Good Luck
Grammy


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PostPosted: Sun Sep 13, 2009 4:12 am 

Joined: Wed Feb 25, 2009 3:57 pm
Posts: 5
So what about the message: A more recent version of Sure Cuts A Lot 2 is available. Please visit www.craftedge.com for more information.
I started getting that message about 1 week after I installed SCAL2...


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PostPosted: Sun Sep 13, 2009 5:54 am 

Joined: Thu Jul 16, 2009 5:56 pm
Posts: 49
me too and when i work on a project it keeps freezing on me to the point where i have to close it out and restart. All of a sudden, the dropdown boxes turn into black 6's and the tool bar disappears and some other freaky things go on.


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PostPosted: Sun Sep 13, 2009 6:31 am 

Joined: Mon Feb 09, 2009 7:31 am
Posts: 82
Location: TX Win 7 Home Premium, SCAL2.008, Inkscape 0.46
@esivils: Which version SCAL2 are you running? To check: Open SCAL2 > Help > About and see which version is installed. 2.004 is the most current, so if you have anything previous to that, you will get the prompt that a newer version is available! Let me know if you're already running 2.004 and still getting that message.

esivils wrote:
So what about the message: A more recent version of Sure Cuts A Lot 2 is available. Please visit http://www.craftedge.com for more information.
I started getting that message about 1 week after I installed SCAL2...

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PostPosted: Sun Sep 13, 2009 9:43 am 

Joined: Mon Feb 09, 2009 7:31 am
Posts: 82
Location: TX Win 7 Home Premium, SCAL2.008, Inkscape 0.46
@chasar: This is likely caused by too little RAM or too many processes running in the background. Your system resources "fill up" over time/use, so you may consider rebooting prior to beginning or working on a project in SCAL. What are your system specifications? Here's what Craft Edge recommends:

System Requirements

Macintosh (Version 1 only. Version 2 is expected to be released later in the year)
Power PC or Intel based Macintosh
Macintosh OSX 10.4/10.5
512 MB of RAM or more
At least 50 MB of available hard disk space
USB Port 1.1 or 2.x
CricutTM Personal - Firmware v1.1 **
CricutTM Expression - Firmware v2.1 **
CricutTM Create - Firmware v1.51 **

Windows
Pentium processor-based PC or compatible computer
Windows XP/Vista
512 MB of RAM or more
At least 50 MB of available hard disk space
USB Port 1.1 or 2.x
CricutTM Personal - Firmware v1.1 or 1.3 **
CricutTM Expression - Firmware v2.1 or 2.3 **
CricutTM Create - Firmware v1.51 **

chasar wrote:
me too and when i work on a project it keeps freezing on me to the point where i have to close it out and restart. All of a sudden, the dropdown boxes turn into black 6's and the tool bar disappears and some other freaky things go on.

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PostPosted: Sun Sep 13, 2009 11:20 am 

Joined: Thu Jul 16, 2009 5:56 pm
Posts: 49
Thank you for responding. Yes, i have all of that and i've also rebooted my computer before opening up scal2. It still freezes, even when it's the only program running. I also run spybot every so often to get rid of the garbage that sneaks in the backround. It's a mystery to me.


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PostPosted: Sun Sep 13, 2009 11:56 am 

Joined: Mon Feb 09, 2009 7:31 am
Posts: 82
Location: TX Win 7 Home Premium, SCAL2.008, Inkscape 0.46
Well, the above mentioned is the minimum. So, it will run, but at a bare minimum. Have you checked to see what other processes are running (Ctrl+Shift+Esc to open Task Manager, then click on the processes tab). What happens to your CPU usage (also found in Task Manager) when you open SCAL? Can you try uninstalling and reinstalling with these instructions?

1) Note your serial numbers for SCAL2 (for reinstall)
2) Go to Start > Programs > Control Panel > Add/Remove Programs and uninstall SCAL2
3) Go to C:\Program Files\Craft Edge (or whatever your OS equivalent is) and delete the Sure Cuts A Lot 2 folder if it still exists after the uninstall
4) I'd be tempted to search the registry for any trace entries (not for the squeamish, though!), but if you have a registry cleaner (like CCleaner), you may want to run it now (and note that it will clean up all your registry, not just SCAL2, so you may want to consider backing up the registry first)
5) Reboot
6) Turn off all antivirus type or network/port blocking applications; you may want to consider turning off your firewall
7) Reinstall SCAL2 (from 2.004 download) and reactivate/re-register product

Then let me know what happens.

chasar wrote:
Thank you for responding. Yes, i have all of that and i've also rebooted my computer before opening up scal2. It still freezes, even when it's the only program running. I also run spybot every so often to get rid of the garbage that sneaks in the backround. It's a mystery to me.

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