Craft Edge

I'll check with Chad first thing tomorrow morning. We will get this resolved right away.

So, did a reset and temporary usage of USB fix the issue? I've been eager to hear the outcome all day.

He said his message didn't get posted because of his location this weekend, but you should have it now.

I sent Chad a link to this thread and he's read it. He has a few ideas and will be sending you a response to your ticket. In fact, you should have it by now.

Thanks for doing these tests. I will try contacting Chad tomorrow morning, even though it's a holiday. Sometimes he's online. The fact that one of your calibrations is SO far off of the normal range makes me think there's a mechanical issue with the cutter. Please go ahead and start a new support ti...

Our afternoon plans got changed to evening, so I was able to redo my calibrations from scratch using the latest 4.072 versions of SCAL4. Everything calibrated back to my recorded values so I didn't come upon any new bugs.

What version of SCAL4 are you using? Also, Mac or PC?

I'm so sorry this is happening and I'm very willing to help in any way that I can. I certainly don't mean to argue with your experience. I can only assist you with a process that might resolve the problem. If you don't want to try the steps below, then feel free to start a Support Ticket with KNK US...

One more thing... make sure you are only using ONE computer while calibrating for PNC. I explain that later on in the PNC chapter about what to do if you need to use a second computer but, for now, just use one.

I"m sorry you're having so many issues with getting the optic eye calibrated. For starters, what are your current sizing calibrations now? For sure, having one set at 0.838 would never be correct. The cutters are not that for off. Typical range would be from ~ 0.995 to ~ 1.005. Also, the reason...